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CFIA launches new complaints and appeals mechanism

Agriculture Canada promises more tools for producers and consumers in interactions with the agency


Ottawa, Ont. – The federal government has announced the launch of the Canadian Food Inspection Agency’s (CFIA) Statement of Rights and Service for Producers, Consumers and Other Stakeholders and six guides to inspection, as well as the CFIA’s new Complaints and Appeals mechanism.

“The CFIA plays a vital role in keeping our food safe and our agriculture industry in a position to drive our economy and we know there is always room to improve,” says Agriculture and Agri-Food Canada Minister Gerry Ritz. “We’re taking steps to strengthen communication and interaction between the Agency, consumers, producers, and the entire value chain so that we can all better work together to ensure safe food and a strong agriculture industry.”

The new complaints mechanism is intended to offer businesses a more transparent and accessible way to register complaints and appeals on CFIA decisions, and will use a “single window” approach.

The guide will outline what the CFIA does, its service standards and its expectations of the food industry in its dealings with the agency. It was designed for consumers, food producers and processors, animal transporters, importers and exporters, and was developed in partnership with the industry.

The Statement of Rights and Service and guides to inspection are available on the CFIA website.