April 3, 2020, Toronto, Ont. – More than than 400 Tim Hortons restaurants along Canadian highways are now open to truck drivers to provide food and drink service at the counter.
Clean washrooms – which are sanitized at least every 15 minutes – will also be open.
Throughout the pandemic, more than 2,000 Tim Hortons restaurants across Canada remain open for take-out service and have operating washrooms for guests.
“Canada is relying on frontline essential workers to get us through the COVID-19 crisis and truck drivers play an integral role in keeping the country running,” said Tim Hortons Canada COO Mike Hancock. “We salute them, we thank them for their tireless work.
“We know there have been barriers for truck drivers in accessing clean washrooms and food and drinks to keep them going during their work. We made it a priority to address these issues and we continue to work on how we can better serve truck drivers and all guests.”
Tim Hortons is working with restaurant owners on rolling out a new curbside mobile ordering system that’s improving access at restaurants where take-out purchasing is no longer being offered but the drive-thru remains open. Hundreds of restaurants are already online with this service and restaurant owners are being encouraged to adopt it, particularly to help serve truck drivers whose vehicles can not access drive-thru lanes.
“The health and safety of guests is our top priority and for that reason we can not allow guests to walk the drive-thru. However, we believe this new service option will provide another way for us to serve the vital truck driving community in Canada, along with guests who might not have a vehicle and want to make purchases at Tim Hortons restaurants where only the drive-thru is open,” said Hancock.
Tim Hortons has also been encouraging restaurant owners across the country to offer more delivery options for guests through platforms such as SkipTheDishes and Uber Eats, and more locations are being added on a regular basis.
A Must Read for all food & beverages industry personnel
Canada’s national food & beverage processing authority
Serving the Canadian food & beverage processing industry for over 80 years!
FREE to qualified industry professionals