LCBO requires customers to follow municipal bylaws regarding use of masks

July 8, 2020, Toronto, Ont. – LCBO has announced that customers will be required to follow municipal bylaws or orders requiring face coverings when inside stores.

LCBO will not be making masks available for customer use, the company said in a statement.

Customers who refuse to wear a mask where required will be denied entry, unless an exemption applies.

While the requirement to wear face coverings may vary by region, LCBO states that it encourages customers at all retail locations across the province to wear masks while shopping and continues to require that customers make alternate shopping arrangements if they are experiencing COVID-19 symptoms.

LCBO is also asking all customers to follow physical distancing guidance in-line and in-store, plan ahead and shop alone, limit interactions by paying with debit or credit, packing their own reusable bags, and to extend respect, patience, and kindness toward staff, security and fellow shoppers.

LCBO continues to offer additional shopping options, including ship-to-store and same-day pickup, which is offered in more than 110 stores with separate lines for pickup. For home delivery, customers must continue to follow pickup directions provided by Canada Post.

Unless related to health and safety, customers wishing to return items should continue to hold on to products and receipts as all eligible returns will be honoured at a future date, LCBO states.