By Don Douloff
Few segments captivate like dairy. Cheese, ice cream and yogurt are universally loved treats, and milk is often an ingrained part of the diet, beginning in childhood. With respect to Canadians’ preferences, indulgent experiences, global flavours and locally sourced reign.
In the cheese category, 2015 retail sales volumes nationally (excluding Newfoundland and Labrador) totalled almost 288 million kg (almost $4.2 billion), according to Dairy Farmers of Canada. Fastest-growing cheeses on Canadian menus are Stilton, Gouda, American cheese, nacho cheese and queso, according to foodservice consultants Technomic.
“There is an increased desire for occasional and fine cheese,” says Sandra Da Silva, assistant director, External Communications, Dairy Farmers of Canada. “In fact, the desire for Canadian cheese, as established in Quebec and Ontario, is moving west.” With the influence of television and local consumer food shows, local/artisan foods are of great importance, which influences purchase choices, she says.
“Our customers like big, bold flavours — we sell more 10-year-old Cheddar than one-year-old,” said Afrim Pristine, co-owner of Cheese Boutique, in Toronto, who adds that Canadian cheesemakers are “at the top of their game.” Not surprisingly, then, customers are requesting Canadian. “We sell more Bleu d’Elizabeth, from Quebec, than Roquefort.” Earlier this year, Loblaw introduced PC two-year-old Canadian smoked Cheddar.
Pristine’s store curates cheese programs for more than 100 Toronto restaurants, and on those boards, he’s noticing a “big push” for Canadian products.
Driving deli cheese trends is the foodie “looking for unique packaging, flavours and formats. They are willing to pay a premium price for quality and innovation,” says Sylvia Moskala and Rob London, of Gay Lea Foods’ marketing team. Accordingly, the company has introduced Nordica Smooth Cottage Cheese in Salted Caramel, Vanilla Bean and Lemon, and planned to launch, in late spring, Ivanhoe firm brick goat cheese in Jalapeno and Salsa flavours.
Targeting the growing demographic craving higher-protein, nutrient-dense, low-carb snacks, Gay Lea introduced Nothing but Cheese, crunchy bite-size nibbles available in Cheddar and pepper-speckled Monterey Jack.
A growing sub-category is non-dairy cheese catering to the seven million Canadians who are lactose-intolerant and 20 million suffering digestive disorders. Indeed, the Canadian alternative-cheese category is growing at a rate of almost 6.5 per cent annually, according to Nielsen data. Enjoying a 61-per-cent market share of that category is Vancouver-based Daiya Foods. Consumer requests for “cheesier than ever” products resulted in Daiya improving the flavour and texture of its Farmhouse Blocks (which include Smoked Gouda Style) using a blend of tapioca starch and pea protein.
Regarding fluid milk, Canadian 2015 retail sales totalled $2.68 billion, equating to retail sales volumes of just over 1.82 billion L, a 1.1-per-cent drop vs. 2014. At the Top 200 limited-service restaurants in Canada, milk/chocolate milk is among the fastest-declining types of non-alcoholic beverages, according to Technomic. Driving the drop in milk consumption, says Da Silva, is an aging population, an immigrant population not accustomed to drinking fluid milk, and the increased desire for other protein sources.
“For fluid milk, there is a shift in purchase habits toward higher-fat dairy products,” she adds. “As Canadian consumers are made aware that higher-fat dairy products do not negatively impact their health but, rather, the contrary, the desire to consume them is becoming more prevalent.” Gay Lea’s marketing team reports growing interest in specialty milk products, including goat milk, driven “primarily by Canada’s diverse population.”
On a more health-conscious note is PC Organics Plain Kefir Probiotic Fermented Milk, introduced earlier this year by Loblaw.
Non-dairy alternatives such as unsweetened almond and coconut milk are gaining traction on menus as well, according to Technomic. West Coast coffee shop chain Blenz, for example, now offers coconut milk as a dairy-free option for all its drinks.
In Canada, plant-based beverages represent an approximately $200-million business, according to Nielsen figures. The largest product segment is almond, with soy being the second largest. The unsweetened segment leads all categories in growth.
“Health-conscious consumers are becoming more aware of added sugar in their products and seek low-sugar options,” says Meg Miller, brand manager, Canada, for plant-based beverage manufacturer Silk. Trending are Silk’s Original and Unsweetened Coconut beverages, popular as an additive/ingredient in recipes and smoothies. Launched in 2014, Silk’s Creamy Cashew beverages are now available in Original, Unsweetened Original and Unsweetened Vanilla, introduced in late 2015.
In contrast to fluid milk’s slight decline, the yogurt category saw 2015 Canadian retail sales volumes increase by 3.4 per cent vs. 2014, with last year’s volumes totalling just over 346.6 million kg (just under $1.7 billion).
Similar to fluid milk, however, there is a shift in yogurt purchasing habits toward natural, higher-fat products, says Da Silva. Greek yogurt, a good source of protein, continues to increase in popularity and sales.
Many chain restaurants are adding Greek yogurt, particularly as a healthy morning option, according to Technomic — Booster Juice has added probiotic vanilla Greek yogurt with fresh-fruit toppings. Technomic reports that 28 per cent of Canadian consumers, particularly the younger demographic, prefer Greek yogurt to regular.
In September 2015, Daiya introduced Greek Yogurt Alternative, made from coconut and pea protein and available in varieties like Peach and Black Cherry. Sales “significantly” exceeded the company’s expectations, according to vice-president of Marketing Michael Lynch in a release.
Moving on from Greek yogurt, early this year Loblaw introduced high-protein PC Skyr Icelandic Style Yogurt in flavours like Power Fruit and Strawberry.
In the ice cream category, Canadian 2015 retail sales volume totalled just over 115 million L ($345.5 million), an increase of 0.5 per cent versus 2014. Fastest-growing flavours are chocolate chip, maple, pistachio, black cherry and pineapple, according to Technomic.
Da Silva notes that consumer ice cream habits are shifting towards natural, higher-fat products. “There is an increased consumer awareness between ice cream and frozen desserts — real ice cream is made with cream, while frozen desserts are usually made with oil.”
Mary Breedon, sales and marketing manager at Chapman’s, Canada’s largest independent ice cream maker, reports that industry-wide sales of packaged ice cream are flat, but the novelty sector — individually wrapped items, in a retail pack, that include cones, sandwiches, bars — is experiencing “steady growth,” likely because it offers convenience and portion control.
Canadian consumers are “looking for something unique to spice up their lives,” and are also seeking “other flavour profiles,” she says. Everyday value plays a large role for today’s consumer. Due to Canada’s ethnic diversity, those sought-after new flavours are often globally influenced. Chapman’s gelato, introduced in 2015 and available in flavours like Amaretto Biscotti and Sour Cherry Tango, was “well received by consumers,” and although vanilla ranks first in all other Chapman’s ice cream categories, among gelato, Amaretto Biscotti rules, says Breedon. In 2016, the line will grow to include Blackberry Lychee and Sticky Toffee Pudding.
More exotic still are global flavours available at small independents like Kekou Gelato House, whose Toronto shops sell inventive Asian-influenced creations like Spicy Salted Pineapple, Guava Plum Salt and Hong Kong Milk Tea, and Death in Venice Gelato, also in Toronto, where Pecorino with Porcini, Dark Chocolate with Olives and Salted Honey with Barnyard Hay tempt the adventurous.
Primarily targeting men aged 25 to 54, and sized 140 mL and 150 mL respectively, larger than the Chapman’s norm, in celebration of our vast country, the Great Canadian Yukon Bar (vanilla ice cream enrobed in proprietary chocolate) and Yukon Sandwich (French vanilla ice cream encased in chocolate wafers) will hit stores this year, says Breedon.
Furthermore, Canadian consumers “claim they want indulgence, yet also want good-for-you.” For that demographic, Chapman’s Sweet Canadian Options feature lower-fat yogurt or sorbet on a stick, some half-dipped in milk or dark chocolate, and some available in 55-mL size, smaller than the industry average. This line, too, has been well received, she adds.
This article appeared in the print issue:April 2016 edition, The Dairy Report section